Shipping policy

Shipping policy

1. WHEN WILL MY ORDERS BE PROCESSED?

For Cash on Delivery, order will be processed as soon as the order has been placed.

For Credit and Debit cards, we will process your order once payment has been confirmed.

For DragonPay, we will process your order once we receive the payment confirmation.

2. HOW DO YOU SHIP YOUR ORDERS?

The shipping courier will depend on where the order will be sent to.

  • Metro Manila deliveries – Private couriers
  • Provincial – LBC

3. WHAT ARE YOUR SHIPPING RATES?

1.    Shipping rates vary depending on the number of items as well as the shipping location. You can check the shipping rates on the shopping bag summary.

2.    Standard delivery time

Area

Estimated Delivery Time

Metro Manila

5 business days

Luzon 

10 business days

Visayas & Mindanao

14 business days

Estimate delivery times are to be used as a guide only and commence from the date of dispatch.

There might be a delay in receiving your orders during sale events, special holidays, and inclement weather.

Please note items shipping from our stores may have different lead times as well. This happens to serve your orders that do not have inventory form our warehouse. For Metro Manila delivery, fulfilled by our provincial stores, please refer to Provincial Delivery times.

4. HOW DO I TRACK MY ORDER?

FOR METRO MANILA:

We will send you the tracking number as soon as it's available, you can track your delivery on this site: https://locator.blackarrow.express/

For private couriers, we are unable to send you the tracking number at this time.

FOR PROVINCIAL:

Go to http://www.lbcexpress.com/ and put in the tracking number, click “Trace”.